Implementing Robotic Process Automation (RPA) for Enhanced Customer Service in Banking

Published: 24 Jan, 2025
Category Assignment Subject Management
University BPP Business School Module Title Automation formative assessment

About This Sample

In this sample you have completed one of the summative and formative assessment assignments. For this RPA has been chosen and you have been told a lot about robotics process automation. As RPA has been told about optimizing business, increasing production, customer satisfaction. And this is bringing revolution in the banking field. Meanwhile, the UK's top networth bank has found that RPA can revolutionize operations in the customer services field. In this I have told you about the importance of RPA and how it can reduce net waste by using it.

What We Cover In This Unit

  • Introduction    
  • Overview of Robotic Process Automation (RPA)    
  • Importance of RPA in the Banking Sector    
  • The Role of NatWest Bank in the UK Banking Sector    
  • Current Challenges in NatWest Bank's Customer Service    
  • Risks and Ethical Considerations    
  • Objectives of Implementing RPA at NatWest Bank    
  • Scope of RPA Implementation    
  • Expected Outcomes and Benefits    
  • Conclusion    

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