| Category | Assignment | Subject | Management |
|---|---|---|---|
| University | Coventry University | Module Title | 402TH (Block 6) Hospitality Operations |
| Word Count | 15 minutes +/- 10% |
|---|---|
| Assessment Type | 402TH (Block 6) Coursework 1 |
| Assessment Title | Individual Presentation (Coursework 1) |
| Academic Year | 2025 |
As a graduate trainee on the management programme, you are required to produce and present a 15-minute staff training presentation (including questions) for employees in the housekeeping department of the Old English Manor Hotel. Your task is to produce a clearly structured training session for all housekeeping staff to assist them in their duties and to give clear examples of the Standard Operating Procedures (SOP’s) required for effective management within the housekeeping department of the hotel, aimed at improving the operation of the Rooms & Accommodation Division.
The Old English Manor Hotel is a fictional 100-bedroom AA Three Star Hotel in Warwick. It is particularly popular with weekend leisure guests who are looking for a comfortable clean environment in traditional surroundings. It has always prided itself on its high standards of cleanliness and efficiency however, in recent months, a number of complaints and poor reviews have appeared on TripAdvisor. As this hotel is fictional, obviously there will be no ‘live’ comments or complaints, however you may use and adapt appropriate examples to underline your work.
The presentation must:
References will need to be used on the slides, especially when discussing key theories or concepts (e.g., Motivation, Total Quality Management (TQM) and SOP’s), plus a full list needs to be presented on your final slide using the APA Referencing Style.
The training session needs to be presented using PowerPoint slides plus handouts to support the work. Your session will be presented to your tutor on an allocated day in Week 3. The need for presenting yourself in a professional manner and dressing in proper business attire is important for every tourism and hospitality operator. It helps to present a visual image and send a competent message during your presentation. Therefore, please ensure you are in smart business attire during the presentation, use cue note cards and practise and time your presentation thoroughly beforehand.
There should be a title page that clearly identifies the following:
Do You Need 402TH (Block 6) Coursework 1 of Presentation
Order Non Plagiarized AssignmentCoventry University Generic Assessment Criteria: Undergraduate
|
Mark band |
Outcome |
Guidelines |
|
80-100%
1st |
Meets learning outcomes |
1st - Exceptional work with very high degree of understanding, creativity, and critical/analytic skills. Evidence of exceptional research well beyond minimum recommended using a range of methodologies. Exceptional understanding of knowledge and subject-specific theories. Demonstrates creative flair, a high degree of originality and autonomy.
Exceptional ability to apply learning resources. Demonstrates well-developed problem-solving skills. Work completed with very high degree of accuracy and proficiency and autonomy. Exceptional communication and expression, significant evidence of professional skill set. Student evidences deployment of a full range of exceptional technical, including proficiency in the English Language, and/or artistic skills. |
|
70-79%
1st |
|
1st - Excellent work with clear evidence of understanding, creativity and critical/analytical skills. Thorough research well beyond the minimum recommended using methodologies beyond the usual range. Excellent understanding of knowledge and subject-specific theories with evidence of considerable originality and autonomy.
Excellent ability to apply learning resources. Demonstrates consistent, coherent substantiated argument and interpretation. Demonstrates considerable creativity and clear problem-solving skills. Assessment completed with accuracy, proficiency, and considerable autonomy. Excellent communication and expression, some evidence of professional skill set. Student evidences deployment of a highly developed range of technical, including proficiency in the English Language, and/or artistic skills. |
|
60-69%
2:1 |
|
2:1 - Very good work demonstrating strong understanding of theories, concepts and issues with clear critical analysis. Thorough research, using established methodologies accurately, beyond the recommended minimum with little, if any, irrelevant material present. Very good understanding, evidencing breadth and depth, of knowledge and subject-specific theories with some originality and autonomy.
Very good ability to apply learning resources. Demonstrates coherent substantiated argument and interpretation. Demonstrates some originality, creativity and problem-solving skills. Work completed with accuracy, proficiency, and autonomy. Very good communication and expression with evidence of professional skill set. Student has a thorough command of a good range of technical, including proficiency in the English Language, and/or artistic skills. |
|
50-59%
2:2 |
|
2:2 - Good understanding of relevant theories, concepts and issues with some critical analysis. Research undertaken accurately using established methodologies, enquiry beyond that recommended may be present. Some errors may be present and some inclusion of irrelevant material. Good understanding, with evidence of breadth and depth, of knowledge and subject-specific theories with indications of originality and autonomy.
Good ability to apply learning resources. Demonstrates logical argument and interpretation with supporting evidence. Demonstrates some originality, creativity and problem-solving skills but with inconsistencies. Expression and presentation mostly accurate, proficient, and conducted with some autonomy. Good communication and expression with appropriate professional skill set. Student consistently demonstrates a well-developed range of technical, including proficiency in the English Language, and/or artistic skills. |
|
40-49%
3rd Class |
|
3rd - Meet the learning outcomes with a basic understanding of relevant theories, concepts and issues. Demonstrates an understanding of knowledge and subject-specific theories sufficient to deal with concepts. Assessment may be incomplete and with some errors. Research scope sufficient to evidence use of some established methodologies. Some irrelevant material likely to be present.
Basic ability to apply learning resources. Demonstrates ability to devise and sustain an argument. Demonstrates some originality, creativity and problem-solving skills but with inconsistencies. Expression and presentation sufficient for accuracy and proficiency. Sufficient communication and expression with basic professional skill set. Student demonstrates technical, including a basic level of proficiency in the English Language, and/or artistic skills. |
|
30-39%
Fail |
Fails to achieve learning outcomes |
Fail – Outcomes not met. Limited understanding of relevant theories, concepts and issues. Little evidence of research and use of established methodologies. Some relevant material will be present. Deficiencies evident in analysis. Fundamental errors and some misunderstanding likely to be present.
Limited ability to apply learning resources. Student’s arguments are weak and poorly constructed. Limited originality, creativity, and struggles with problem-solving skills. Expression and presentation insufficient for accuracy and proficiency. Insufficient communication and expression and with deficiencies in professional skill set. Student demonstrates some deficiencies in technical, including in their use of the English Language, and/or artistic skills. |
|
0-29%
Fail |
|
Fail – Outcomes not met. Clear failure demonstrating very little understanding of relevant theories, concepts and issues. Minimal evidence of research and use of established methodologies and incomplete knowledge of the area. Serious and fundamental errors and aspects missing.
Very little evidence of ability to apply learning resources. Student’s arguments are very weak and with no evidence of alternative views. Little evidence of originality, creativity, and problem-solving skills. Expression and presentation deficient for accuracy and proficiency. Insufficient communication and expression and with deficiencies in professional skill set. Student demonstrates a lack of technical, including in their use of the English Language, and/or artistic skills. |
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