NVQ Level 6 Construction Site Management qualification handbook 2026

Learning outcome

The learner will:

1. develop, maintain and encourage working relationships to promote good will and trust.

Assessment criteria

The learner can:

1.1 give appropriate advice and information to relevant people about the occupational work activities and/or associated occupations involved

1.2 apply the principles of equality and diversity by considering the needs of individuals when working and communicating with others

1.3 explain the methods and techniques used and personal attributes required to encourage and maintain working relationships that promote goodwill and trust with relevant people

1.4 explain the principles of equality and diversity and how to apply them when working and communicating with others.

Learning outcome

The learner will:

2. inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency.

Assessment criteria

The learner can:

2.1 communicate on the following work activity information to relevant people following organisational procedures:

a.          appropriate timescales

b.          health and safety requirements

c.           co-ordination of work procedures

2.2        explain the different methods and techniques used to inform relevant people about work activities

2.3        explain the effects of not informing relevant people with the expected level of urgency

2.4        explain the different types of work activity related information and to what level of detail the following people would expect to receive: a. colleagues

b.          employers

c.           customers

d.          contractors

e.          suppliers of products and services

f.            other people affected by the work/project.

Learning outcome

The learner will:

3. offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments.

Assessment criteria

The learner can:

3.1 give appropriate advice and information to relevant people about the different methods of carrying out occupational work activities to achieve the required outcome

3.2 explain the techniques of encouraging questions and/or requests for clarification and comments

3.3 explain the different ways of offering advice and help to different people about work activities, in relation to:

a.          progress

b.          results

c.           achievements

d.          occupational problems

e.          occupational opportunities

f.            health and safety requirements

g.          co-ordinated work.

Learning outcome

The learner will:

4. clarify proposals with relevant people and discuss alternative suggestions.

Assessment criteria

The learner can:

4.1 engage regular discussions with relevant people about the occupational work activity and/or other occupations involved

4.2 explain the methods of clarifying alternative proposals with relevant people

4.3 explain the methods of suggesting alternative proposals.

Learning outcome

The learner will:

5. resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.

Assessment criteria

The learner can:

5.1 examine and agree the work activities that satisfy all people involved and will meet the required outcome of the proposed method of work

5.2 explain the methods and techniques used to resolve differences of opinion in ways which minimise offence and maintain goodwill, trust and respect.

Learning outcome

The learner will:

1. identify and use current legislation and official guidance to implement systems or procedures that will deliver and improve customer service.

Assessment criteria

The learner can:

1.1       apply at least four of the following to customer service systems or procedures:

a.       current legislation

b.       official guidance

c.       organisational procedures

d.       specifications

e.       drawing

f.        instructions and variations

g.       feedback processes

1.2             seek ways of improving customer service whilst implementing customer service systems and procedures

1.3             describe ways that current legislation and official guidance relevant to customer service can be identified

1.4             explain how identified information can be used for implementing customer service systems or procedures

1.5             explain methods that can effectively deliver and improve customer service.

Learning outcome

The learner will:

2. prepare to deal with customers in order to give consistent and reliable service.

Assessment criteria

The learner can:

2.1 examine current customer procedures and systems to identify if they provide consistent customer service

2.2 implement and use systems or procedures that will provide reliable and consistent service that promotes customer’s confidence

2.3       explain methods that can provide consistent levels of customer service

2.4 explain how systems or procedures can be used effectively to provide a reliable level of customer service.

Learning outcome

The learner will:

3. work with others to resolve customer problems, communicate with customers and check that they are satisfied with the actions taken.

Assessment criteria

The learner can:

3.1       identify and find solutions to construction-based customer problems

3.2 communicate with customers whilst resolving problems using at least two of the following mediums:

a.       electronic

b.       verbal

c.       written

d.       via a second person

e.       feedback documents

f.        group meetings

3.3       undertake at least two of the following actions that will ensure that customers are satisfied that problems are or will be solved: a. corrective

b.       referral

c.       investigative

d.       reactive

e.       proactive

3.4             explain how best to work with others which can resolve customer service problems

3.5             describe different methods and techniques of communicating and dealing with customers

3.6             explain what checks can be undertaken to ensure that customers are satisfied with actions taken.

Learning outcome

The learner will:

4. solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them.

Assessment criteria

The learner can:

4.1 investigate and/or collate information on current customer procedures and systems to identify potential or repeat customer service problems

4.2 apply rectification measures to procedures and systems to eliminate or reduce identified potential customer problems

4.3 describe ways that problems can be identified within existing systems or procedures that may affect customers

4.4 explain how and why problems in systems or procedures should be solved before customers become aware of them.

Learning outcome

The learner will:

5.         confirm that the service given meets the customer’s needs and expectations.

Assessment criteria

The learner can:

5.1       identify the level of service expected by construction-related customers

5.2 communicate with customers to check that service given has met their needs and expectations

5.3 explain ways of checking that customers are satisfied with the given level of service.

Learning outcome

The learner will:

6. inform the people responsible about changes to customer service systems or procedures that will reduce the chance of problems being repeated.

Assessment criteria

The learner can:

6.1 identify repeat problems in customer service, and amend customer service systems or procedures to minimise chances of problems being repeated

6.2 communicate with at least two of the following people responsible to inform them that systems or procedures have been amended:

a.       the client, the customer or their representative

b.       contractors

c.       consultants

d.       sub-contractors

e.       suppliers

f.        workforce

g.       internal management

6.3             explain the measures that could be taken to identify repeat problems with customer service

6.4             explain methods that allow changes to customer service systems or procedures which can reduce the chance of problems being repeated

6.5             describe how to effectively inform people responsible about amendments to systems or procedures.

Learning outcome

The learner will:

7. share information with people responsible to maintain and improve standards of service delivery.

Assessment criteria

The learner can:

7.1 inform and/or pass collated information that will maintain and improve standards of service delivery

7.2 describe ways that standards of service delivery can be maintained and improved

7.3 explain how information with people responsible could be effectively shared in order to maintain and improve standards of service delivery.

Learning outcome

The learner will:

1. confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken.

Assessment criteria

The learner can:

1.1 identify and evaluate the priorities and critical activities in programmes or operations and schedules, and devise a plan on how the work will be undertaken

1.2 explain how to identify priorities and critical activities

1.3 explain methods of confirming programmes or operations and schedules

1.4 describe how the planning of work can be undertaken.

Learning outcome

The learner will:

2. allocate work to team members, taking into account their current circumstances, and brief them on the quality standards or level expected.

Assessment criteria

The learner can:

2.1 evaluate and assign work to team members and carry out briefings taking into account their:

a.       skills

b.       knowledge

c.       experience

d.       workload

2.2        describe how to allocate work fairly to team members whilst taking into account their current circumstances

2.3        explain the methods and techniques on briefing team members about quality of standards or levels expected.

Learning outcome

The learner will:

3. monitor the progress and quality of the work and provide prompt and constructive feedback.

Assessment criteria

The learner can:

3.1 carry out checks on the progress and quality of work being undertaken against programmes or operations and schedules

3.2 carry out checks on the quality of work being undertaken against quality standards

3.3 explain methods of checking the progress of work against programmes or operations, schedules and the work against quality standards

3.4 provide feedback to team members on the progress of work and standards of quality.

Learning outcome

The learner will:

4. motivate team members to complete the work they have been allocated and provide, where requested and possible, any additional support and/or resources.

Assessment criteria

The learner can:

4.1 review and supply additional support and/or resources where requested by team members

4.2 explain the different ways of motivating team members to complete the allocated work

4.3 explain ways of providing additional support to team members and ways of getting feedback on additional support from team members.

Learning outcome

The learner will:

5. identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.

Assessment criteria

The learner can:

5.1 evaluate poor or unacceptable performance for given work activities

5.2 implement methods that can improve performance of team members

5.3 describe the various methods of identifying poor or unacceptable performance

5.4 explain ways of discussing the causes of poor performance with team members and how to get agreement on ways of improving performance.

Learning outcome

The learner will:

6. recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people.

Assessment criteria

The learner can:

6.1 demonstrate ways of recognising success and praising team members on successful completion of work

6.2 advise responsible people on successful completion of work

6.3 describe ways of recognising completion of significant pieces of work or work activities

6.4 explain effective methods of advising responsible people of the team/team member's successes.

Learning outcome

The learner will:

1. identify any significant factors which will affect the number, type and availability of people and services.

Assessment criteria

The learner can:

1.1 examine and analyse project requirements and consider at least three of the following significant factors:

a.       location

b.       cost

c.       time

d.       skills, experience and knowledge required and available

e.       training and development requirements

f.        current legislation

1.2 explain methods that can identify significant factors that can affect numbers, types and availability of people or services for typical projects.

Learning outcome

The learner will:

2. evaluate and record the quality and potential reliability of people or services, and circulate the results to decision-makers.

Assessment criteria

The learner can:

2.1 undertake a selection, assessment and recording process on at least two of the following people or services to check that their work quality and reliability meets organisational requirements: a. technical staff

b.       sub-contractors

c.       specialist services

d.       operatives

2.2        inform decision-makers of the outcomes of quality and reliability checks made on relevant people or services

2.3        describe methods that can evaluate and record the quality and potential reliability of people or services

2.4        explain typical ways and techniques of circulating results from evaluations of quality and potential reliability to decision-makers.

Learning outcome

The learner will:

3. negotiate and agree proposals which are likely to produce effective teams.

Assessment criteria

The learner can:

3.1 consult people or service providers selected as meeting programme requirements, and agree proposals for their effective participation with relevant projects

3.2 confirm team members on relevant projects with selected people or service providers

3.3 explain factors that allow proposals to be made for team membership from selected people or service providers

3.4 explain negotiation methods that can be used to get appropriate people or services for given teams.

Learning outcome

The learner will:

4.  follow rules and formalities for obtaining people and services.

Assessment criteria

The learner can:

4.1 identify and apply at least two of the following rules and formalities when identifying team members for relevant programmes of work: a. contractual

b.       current legislation

c.       codes of practice

d.       organisational procedures

e.       certification of competence

4.2        explain how to work within current rules and formalities governing the identification of work teams

4.3        give reasons on why they must work within current rules and formalities when identifying teams.

Learning outcome

The learner will:

1. ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment.

Assessment criteria

The learner can:

1.1 review the specifications for plant, equipment or machinery and evaluate against project or operational requirements

1.2 describe ways of ensuring that the specifications for plant, equipment or machinery meet the needs of the project or operation before deployment

1.3 explain why it is important that the plant specification meets the needs of the project or operation.

Learning outcome

The learner will:

2. ensure that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people.

Assessment criteria

The learner can:

2.1 devise and implement a system to ensure pre-use checks, inspections, thorough examinations and tests have been conducted on plant, equipment or machinery

2.2 explain how to ensure that plant, equipment or machinery complies with current legislation and why

2.3 carry out checks on the competence of people who will set up, operate and maintain plant, equipment or machinery

2.4 explain the methods of checking competence of those setting up, operating and maintaining plant, equipment or machinery

2.5 give reasons as to why competences of those setting up, operating and maintaining plant, equipment or machinery should be checked.

Learning outcome

The learner will:

3. implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as the project progresses or changes occur.

Assessment criteria

The learner can:

3.1 devise and action a system that tracks the deployment, allocation and use of plant, equipment or machinery

3.2 explain the various methods of implementing an effective system that can update the deployment and allocation of plant, equipment or machinery as projects or operations progresses or changes occur

3.3 explain why a system for updating the deployment and allocation of plant, equipment or machinery is needed

3.4 make recommendations on the use of alternative types of plant, equipment or machinery to decision-makers

3.5 describe ways of recommending alternatives to decision-makers.

Learning outcome

The learner will:

4. identify hazards and assess risks arising from the use of plant, equipment or machinery and implement measures that protect people and the environment.

Assessment criteria

The learner can:

4.1 evaluate risks arising from hazards and apply measures in order to protect the workforce, general public, visitors and the environment relating to three of the following:

a.       methods of work

b.       risk assessment

c.       safe use and storage of tools

d.       safe use and storage of materials

e.       traffic management

f.        emergency plans

4.2        explain the various methods of identifying hazards and assessing risks arising from the use of plant, equipment or machinery

4.3        describe ways to implement measures to protect people and the environment.

Learning outcome

The learner will:

5. ensure that plant, equipment or machinery operations are planned, appropriately and supervised and conducted in accordance with current legislation.

Assessment criteria

The learner can:

5.1 write or approve method statements for plant, equipment or machinery operations and pass the information on to the people concerned

5.2 describe various methods of writing or approving method statements for the use of plant, equipment or machinery

5.3 explain the techniques that can be used to pass on information effectively

5.4 explain how to ensure that plant, equipment or machinery operations are supervised and conducted in accordance with current legislation

5.5 establish the roles and responsibilities allocated to plant, equipment or machinery supervisors, operators and users

5.6 explain how to maintain effective records for the competence of supervisors, operators and users.

Learning outcome

The learner will:

6. ensure the appropriate storage, servicing and maintenance of plant, equipment or machinery to meet operational and statutory requirements.

Assessment criteria

The learner can:

6.1 arrange the storage, servicing and maintenance of plant, equipment or machinery

6.2 carry out checks to ensure serviceability and maintenance of plant, equipment or machinery as appropriate to at least three of the following operational or statutory requirements:

a.       health, safety and welfare of the workforce and others

b.       operational efficiency

c.       security of resources

d.       obligations to third parties

e.       regulatory authorities

f.        contractual commitments

6.3 explains ways of ensuring, and why is important that, plant, equipment or machinery is stored, serviced and maintained in accordance with operational and statutory requirements.

Learning outcome

The learner will:

7. identify learning needs for supervisors, operators and users of plant, equipment or machinery that will or could support the project or future projects or operations.

Assessment criteria

The learner can:

7.1 establish the learning needs of plant supervisors, operators and users and review the information obtained for at least two of the learning activities:

a.       formal

b.       informal

c.       coached

d.       mentored

e.       vocationally qualifying

7.2        explain the various methods of identifying learning needs of plant supervisors, operators and users and how to compare with the needs of future projects or operations

7.3        describe ways of obtaining information on ranges of learning activities

7.4        explain how the learning development for plant supervisors, operators and users can be arranged.

Learning outcome

The learner will:

8. encourage those involved or affected by plant, equipment or machinery operations to suggest improvements in safe operations.

Assessment criteria

The learner can:

8.1 provide opportunities to at least four of the following in order to suggest improvements in safe operations:

a.       supervisors

b.       operators

c.       users

d.       other members of the workforce

e.       members of the public

f.        occupiers

g.       neighbours

h.       visitors

i.         organisational representatives

j.         hire firm(s), companies or agents

8.2        explain how to encourage those involved or affected by plant, equipment or machinery operations to suggest safe improvements

8.3        explain why encouragement is needed in suggesting improvements to plant, equipment or machinery operations.

Learning outcome

The learner will:

9. ensure that plant, equipment or machinery which is no longer needed is returned or removed.

Assessment criteria

The learner can:

9.1 make arrangements to allow plant, equipment or machinery to be, or specified to be, removed or returned

9.2 describe the various methods of ensuring that plant, equipment or machinery not needed is returned or removed

9.3 give reasons why plant, equipment or machinery should be returned or removed when not required.

Learning outcome

The learner will:

1. analyse operational plans and quantities to assess what supplies of materials will be required and calculate and develop a delivery schedule.

Assessment criteria

The learner can:

1.1 examine operational plans and quantities for various projects

1.2 calculate delivery and lead times

1.3 schedule deliveries and traffic management

1.4 explain how operational plans and quantities can be analysed to assess what materials will be required

1.5 explain methods that can calculate delivery and lead times for supplies of materials and why they should be calculated

1.6 give reasons why it is necessary to analyse operational plans and quantities to assess what materials will be required

1.7 explains ways that delivery schedules can be developed

1.8 give reasons why delivery schedules and traffic management are required.

Learning outcome

The learner will:

2.  identify opportunities to standardise supplies of materials.

Assessment criteria

The learner can:

2.1 seek ways of standardising supplies that can improve at least one of the following:

a.       economy of usage

b.       cost

c.       environmental impact

d.       sustainability

2.2        explain ways that opportunities for standardising supplies of materials can be identified

2.3        explain how standardisation of materials can assist projects

2.4        give reasons why opportunities for material standardisation should be considered.

Learning outcome

The learner will:

3. check with the delivery schedule and users to confirm what supplies of materials are needed and ensure appropriate orders are prepared.

Assessment criteria

The learner can:

3.1 identify and confirm supplies of required materials against delivery schedules

3.2 carry out checks that ensure appropriate orders are prepared

3.3 explain methods of checking delivery schedules and with users so that material needs are identified

3.4 describe ways that can ensure appropriate orders are prepared

3.5 give reasons why checks must be made to ensure appropriate orders are prepared.

Learning outcome

The learner will:

4. conduct negotiations and meetings with suppliers and users so that goodwill and trust is maintained and agreed supply requirements are ensured.

Assessment criteria

The learner can:

4.1 communicate and/or meet with both suppliers and users to identify and confirm supply requirements

4.2 agree and monitor supply requirements for various projects with various suppliers

4.3 explain methods and techniques of conducting negotiations and meetings with suppliers and users to ensure supply requirements are agreed

4.4 list and describe the factors and issues that determine and affect supply requirements

4.5 explain how goodwill and trust can be maintained with suppliers and users

4.6 explain how formal and informal meetings with suppliers and users can be conducted.

Learning outcome

The learner will:

5. implement systems, to monitor the delivery schedule and the performance of suppliers, which will identify supply improvements.

Assessment criteria

The learner can:

5.1 establish monitoring systems for supply delivery schedules

5.2 establish monitoring systems that checks the performance of suppliers

5.3 establish at least three of the following factors used in materials control:

a.       quality

b.       quantity

c.       payment to suppliers

d.       approval by client, customer or their representative

e.       programming

f.        cost

5.4        identify improvements that can be made to material supply using information from monitoring systems

5.5        explain how systems, that cover all necessary factors to monitor the delivery schedules, can be implemented

5.6        explain how systems that can monitor the performance of suppliers against the agreed supply requirements can be implemented

5.7        describe how identified improvements to delivery schedules can be recorded

5.8        give reasons why the delivery schedule and performance of suppliers should be monitored.

Learning outcome

The learner will:

6. identify problems with supply, record them and take action to resolve them.

Assessment criteria

The learner can:

6.1 analyse supply monitoring systems and delivery schedules and note identified supply problems

6.2 implement appropriate methods to resolve identified supply problems

6.3 explain:

a.       methods that can identify problems with supply and supply requirements

b.       how they can be recorded

c.       what actions can be taken to resolve them

6.4 explain how the delivery schedule can be modified to minimise disruption to the programme.

Learning outcome

The learner will:

7. identify changes likely to result in over or under supply and modify the delivery schedule to minimise disruption to the programme.

Assessment criteria

The learner can:

7.1 regularly examine material supply performance against ongoing project requirements

7.2 amend delivery schedules when material supplies are not meeting programme requirements or where excess materials are being supplied

7.3 explain ways that can identify changes likely to result in over or under supply

7.4 explain how to modify delivery schedules that minimises disruption to the programme.