| Category |
CMI Level 5 Award in Professional Coaching Practice |
Subject |
Management
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| University |
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Module Title |
Unit 531 Principles of Professional Coaching |
Course: CMI Level 5 Award in Professional Coaching Practice
Module: Unit 531 Principles of Professional Coaching
CMI Level 5 Unit 531 Workbook Answer Summary
Aims of the Unit
Coaching is one of the most effective learning processes which makes employees or any individual learn new skills and reach their full potential. In this unit, you will learn principles of professional coaching, which include similarities and differences among different methods that support its effectiveness. Throughout this unit, your focus will be on the roles and responsibilities that are in coaching relationships, legal and ethical frameworks, organisation, and quality assurance.
When you are done with this unit, you will be able to understand processes like contracting, delivering and managing coaching.
Here you will also encounter the term “Coachee”. Coachess is basically someone who is receiving the coaching. Other unique terms that coaching providers and professional bodies might use in this complete coaching process are client, coach, talent management, and many more similar terms.
One more term that may confuse you is ‘Coaching assignment’, this term refers to a series of tasks that will be given to the coachee during the coaching that they need to deliver.
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Learning Outcome 1: Understand the principles of professional coaching
Here, you will understand the principles of professional coaching, including its practices, history, skills required, and ethics. Everything will be taught that will make the coaching process successful. Everything you learn here will help you in using the techniques of coaching in a better way, which will support the clients in achieving what they desire and eventually will help them in developing their potential.
AC 1.1 Discuss the benefits of professional coaching
Answer:
There are numerous advantages of professional coaching to those individuals who want to make changes in their personal or professional lives. The advantages of professional coaching include the following:
- Defining objectives and purpose: A professional coach can assist in defining and clarifying your purpose and creating a map to attain the purpose. A coach can also keep you focused and motivated, as well as make sure you are on track, by providing guidance and support.
- Better self-awareness: professional coaching will enable you to gain a better insight into your strengths, weaknesses, values and beliefs. This may cause personal awakening and a more purposeful and directional feeling in life.
- Increased confidence: A professional coach can assist you in recognising and eliminating self-diluting beliefs and behaviours, and establish enhanced confidence and self-assurance. This is capable of contributing to increased success and fulfilment in every aspect of life.
- Developed communication skills: Professional coaching can assist you to advance your communication abilities, listening, posing of questions and clear and effective articulation. This may be quite useful when one has a weakness in interpersonal relationships, conflict management, or speaking before an audience.
- Better management of time and productivity: Professional coaching can assist you in realising and defining your objectives, and devising ways of managing your time and resources more efficiently. This would result in more productivity, efficiency and ultimate success.
- Increased accountability: A professional coach will assist you in keeping yourself accountable to your goals and commitments, and support and encourage you towards the way. This may be of great help, especially to those who procrastinate a lot, lack attention, or have a problem with following through.
AC 1.2 Evaluate professional coaching with other methods that support the development of individuals.
Answer:
Professional coaching is not the only technique that can promote the development of people. These are other ways that can be considered:
- Mentoring: Mentoring is a process whereby an experienced person (the mentor) guides and advises a less experienced person (the mentee) in a specific field or industry. Mentors are able to provide some wise advice, expose their experiences and knowledge, and give feedback to the mentees to enable them to focus on their skills and abilities.
- Training and development program: The training and development program equips one with knowledge, skills and tools to perform their jobs effectively. These programs may be provided either by way of formal training, workshops, seminars and other learning opportunities.
- Job shadowing and cross-training: Job shadowing is provided through observing the more experienced employee at work, and cross-training is provided through observing how to go about tasks and duties outside the normal job role. Such approaches can make people aware of various issues of the organisation and allow them to acquire new competencies.
- Feedback and performance reviews: It is possible to have regular feedback and performance reviews, as it assists individuals in knowing their strengths and weaknesses and what needs improvement, among others. This could be in either form of personal meetings with a supervisor or a formal performance appraisal exercise.
AC 1.3 Analyse the roles and responsibilities for delivering and managing professional coaching
Answer:
Professional coaching is a process that includes numerous roles and responsibilities that should be considered when delivering and managing the process. The following are some of the major roles and responsibilities of providing and managing professional coaching:
- Coach: The coach will be in charge of the coaching sessions and assist the coachee towards the realisation of the goals. They should be properly skilled and experienced to coach effectively.
- Coachee: Coachee plays a role in the coaching process; it is his responsibility to take part in the process, to formulate goals and objectives and strive to achieve them.
- Organisation or Client: The organisation or client takes charge of establishing the necessity of the coaching process, choosing a coach, and making the resources and support needed to facilitate the coaching process.
- Human Resources or Talent Management: The human resources or talent management department is in charge of organising the process of coaching, the budget, as well as the alignment of the coaching program with the organisational goals and objectives.
- Coach Supervisor: The coach supervisor will be involved to monitor, oversee the performance of the coach, give feedback and make sure that the coach is performing within ethical standards.
- Program Manager: The program manager will be in charge of managing the whole coaching program, budget, quality of the coaching and monitoring the progress of the program.
- Evaluation Team: The evaluation team will evaluate the effectiveness of the coaching program and give feedback and recommendations on how to improve the training program.
AC 1.4 Evaluate the ethical and legal frameworks which inform professional coaching.
Answer:
Professional coaching is an activity which is concerned with assisting clients to achieve their targets and perform better in different aspects of their lives. Coaches practice in diverse environments such as business, sports, health and personal development and are governed by ethical and legal codes of practice. Within the framework of this response, I will assess the ethical and legal systems through which professional coaching is informed.
Ethical Frameworks
- The biggest professional association of coaches in the whole world is the International Coaching Federation (ICF) and offers a model of ethical coaching guidelines. The ICF has a Code of Ethics, which includes the principles and standards to which coaches must adhere. These include:
- Integrity: Coaches should also exhibit integrity in their treatment of clients, their peers, and the profession.
- Professionalism: Coaches should act professionally at any moment and adhere to the ethical and legal proceedings of their profession.
- Confidentiality: The coach should keep the client's information confidential unless legally or ethically required to do so.
- Competence: Coaches should be as competent in the field of their work as possible, and constantly train their skills and knowledge.
- Respect: Coaches should respect the autonomy, values and beliefs of their client and their diversity.
Legal Frameworks
Besides ethical systems, a coach also has legal systems governing his practice. The legislation governing coaches also differs in accordance with the jurisdiction; however, it usually encompasses legislation governing professional negligence, privacy, confidentiality and discrimination.
- Professional Negligence: Coaches are subject to liability on account of professional negligence when they are shown to have fallen short of the reasonable expectations that the client has of their service. This involves giving the right and proper advice, keeping proper boundaries and ensuring the safety of clients.
- Privacy and Confidentiality: Coaches are required to adhere to the laws of privacy and confidentiality that govern the acquisition, usage and sharing of personal information. Coaches should get permission to use personal information of their clients and must ensure that the information stored is safe and should not be misused contrary to the purposes of its collection.
- Discrimination: Coaches should be able to follow the laws which do not allow discrimination whose basis is race, gender, sexual orientation, religion, disability, etc. The services offered by coaches should be inclusive and diversity respectful.
Learning outcome 2: Understand the process for contracting and delivering professional coaching
Here you will learn the skills and knowledge required in delivering and contracting professional coaching. Different learning here includes establishing a coaching relationship, providing feedback, setting goals, and managing the complete coaching process. Every skill and knowledge you learn here will enable you to complete the coaching process and support your clients in achieving their desired results.
AC 2.1 Evaluate the role and purpose of contracting in professional coaching.
Answer :
Contracting is a very critical part of professional coaching. It refers to the procedure of creating a concise understanding between the client and the coach regarding the coaching relationship in terms of scope, objectives, expectations and logistics. Contracting offers an outline of the coaching relationship and can be used to make sure that the coach and the client align and are dedicated to the coaching process.
The following are some of the primary reasons why contracting is a key factor in professional coaching:
- Creating clarity and congruence: Contracting enables the coach and the client to define their relationship in terms of roles, responsibilities, and expectations of the coaching relationship. It assists in creating a shared knowledge of the purpose and objectives of the coaching engagement, boundaries and limitations of the coaching process. This focus and congruence can be used to avoid misunderstandings and make the coaching relationship effective and productive.
- Goal and objective setting: Contracting assists the coach and the client in having definite and quantifiable goals and objectives of the coaching engagement. These objectives are supposed to be specific, realistic and in line with client needs and aspirations. Goal and objective setting give a direction to the coaching process and assist the client in monitoring his or her progress and success.
- Defining logistics and logistics: The discussion of logistics of the coaching engagement includes the length of the coaching sessions, the number of coaching sessions, the type of coaching sessions, the cost and the payment conditions. The process of defining the logistics of the coaching process assists in making sure that the coach, as well as the client, are on the same page regarding the practical component of the coaching relationship.
- Development of trust and rapport: The development of trust and rapport between the coach and the client can be achieved through contracting. Through setting expectations and boundaries, the coach can provide a safe and conducive environment where the client is free to discuss their thoughts, feelings, and behaviours. This credibility and relationship may make the client feel more relaxed and open in the coaching relationship, which will result in more effective results of the coaching process.
AC 2.2 Discuss the process for delivering professional coaching
Answer
Professional coaching can be achieved through several steps, which could be divided into the following process:
- Develop a coaching agreement: The first step entails determining the scope and purpose of the coaching relationship and specifying goals and expectations of the coaching engagement. The coach and the client are supposed to concur on what they desire to accomplish with the coaching sessions, the manner in which they will cooperate and how success shall be understood.
- Evaluate the present state: The coach must collaborate with the client in an attempt to evaluate his/her present state, strengths, weaknesses, and ways of improvement. This can include getting feedback, assessment and evaluating the current performance and behaviours of the client.
- Build a coaching plan: The coach and the client must come up with a plan on how the desired results may be reached according to the goals and expectations set in the coaching agreement. This plan must align with the individual needs of the client and must have certain steps of action and timelines.
- Coaching plan: The coach is required to collaborate with the client to execute the coaching plan and that he/she should offer guidance, support, and accountability where necessary. This could entail giving feedback, exchanging resources and assisting the client in recognising and addressing challenges.
- Review progress: The coach is expected to make frequent evaluations on the progress of the goals and objectives stated in the coaching agreement during the coaching engagement. This can include performing evaluations, seeking the feedback of the client and other individuals and modifying the coaching plan when required.
- Transition and closure: When the coaching engagement has ended, both the coach and client must reflect on what has been achieved and what has been accomplished and discuss the next steps of improvement. The coach must also assist the client to make a shift towards a self-sustaining mode and encourage them to keep utilising the skills and strategies that they have learned.
During the coaching process, the coach should be confidential, emphatic, respectful, objective and not judgmental. The coach must also strive to establish rapport and trust with the client at all times and provide a safe and conducive learning and growth environment.
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