NZ Certificate in Health and Wellbeing (Level 3) Orderly Services Strand Assignment Answers Solutions

Aim

This programme is aimed at developing the skills and knowledge required to support a healthcare facility through the provision of orderly services. Graduates will benefit by gaining recognition of transferable skills and knowledge that is valued across the health and wellbeing sector.

Workplace and learner requirements

Workplace: The employer is responsible for coordinating the learners’ on-job training activities and support in the workplace. Employers are encouraged to work alongside Careerforce to support staff to remain motivated and successful in their learning journey.

Learner: Learners are encouraged to try to manage their work and training commitments as best they can and complete them within the timeframe agreed between themself, their assessor and their employer. Learners are required to achieve at least 10 credits per calendar year.

Special note for students:

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LO1. Providing orderly services to support the effective functioning of a healthcare facility, e.g. moving and storing equipment and transporting people safely. 

Answer:

Orderly services are necessary to make sure that a healthcare facility functions in a smooth, safe and efficient manner. These services involve relocation and storage of equipment, transportation of people and a well-organised environment.

The safe movement and storage of equipment is one of the aspects. The equipment should be properly treated to avoid damage, accidents and be available when required. Indicatively, proper handling of manuals can minimise the chances of injury to employees and other individuals. Adequate storage is also important in that equipment is readily available and hence enhances efficiency and minimises delays in care.

Another crucial task is to transport people without accidents. This involves helping people to navigate through the facility using wheelchairs, beds, or any other assistive devices. One should take precautions in moving and handling, ensure that the equipment is checked before use, and ensure that the person being moved is clearly communicated with. This will aid in injury prevention, lessen anxiety and uphold the dignity and comfort of the person.

Offering sequential services also aids in controlling infections and general organisation. Well-maintained and clean surroundings minimise the chances of accidents and infection transmission. To illustrate, keeping corridors tidy and cleaning equipment post-use will help create a safer healthcare environment.

The impact of effective, orderly services is significant. It makes sure that the staff in healthcare can perform the duties effectively, minimises risks to both employees and patients, and enhances the quality of care. Failure to perform these services adequately may result in delays, accidents, and risk of infection and a bad experience for the people receiving care.

LO2. Operating ethically and professionally in a health or wellbeing setting.

Answer:

Acting ethically and professionally involves adhering to the right standards of conduct, values, and policies in the workplace to deliver safe, respectful, and high-quality care. It upholds the dignity of the people and the protection of their rights.

Ethical Work in Care: Working ethically involves respecting the rights and individuality of each person. This involves the need to uphold confidentiality, seek their consent before offering care, and treat individuals as equals and non-discriminately. An illustration of this is that a support worker should not disclose personal information unnecessarily or unauthorisedly. This aids in creating trust and respecting the privacy of the individual.

Workplace Behaviour: Professional behaviour entails being trustworthy, accountable, and having the right boundaries with people. The support workers are required to adhere to organisational policies, including health and safety, safeguarding and codes of conduct. They are expected to speak to people, families and workmates respectfully and to have a professional look and demeanour.

Responsibility and Accountability: Being a professional also involves knowing what is beyond personal capabilities and seeking assistance when necessary. The support workers should be responsible for their actions and should report any issues, e.g. unsafe practices or abuse signs. This will guarantee that people are provided with quality and safe care.

Impact of Ethical and Professional Practice: Professional and ethical behaviour fosters trust, safeguards people against abuse and provides quality care. Failure to comply with these standards may lead to damage, loss of confidence, grievances or even prosecution of the worker and the organisation.

LO3. Communicating with others to support people’s health and wellbeing.

Answer:

The communication within a health and wellbeing environment entails the exchange of information, listening, and engaging other people in such a manner that promotes the needs, health and wellbeing of a person. It involves verbal and non-verbal techniques.

Significance of Good Communication: Good communication is very critical in knowing the needs, preferences and concerns of a person. It assists in establishing trust, alleviating anxiety and making sure that the individual feels respected and engaged in their treatment. Communication is also useful in detecting any health or behavioural changes in a person in time.

Methods of Communication: The various methods of communication that support workers employ are: talking with clarity, listening to understand, and proper body language, such as eye contact and facial expression. Communication might also be required to be modified to suit the individual, such as using simple language, visual aids, or even interpreters where they are required.

Person-Centred Communication: Communication must be person-centred, i.e. must respect the individual preferences, culture and abilities. Support workers are advised to listen to them and engage them in making decisions regarding their care. This fosters self-reliance and pride.

Working with Others: Another aspect of communication is the necessity to communicate with colleagues, families, and other professionals. The dissemination of appropriate and pertinent information can also guarantee continuity of care, as well as assist in the delivery of consistent and effective assistance to the individual.

Effect of Effective Communication: Good communication enhances the quality of care, emotional well-being, and makes people feel connected and appreciated. Conversely, lack of communication may cause misunderstanding, frustration, lack of trust and even jeopardise the health and safety of the individual.