TEC101 Assessment 3 : Professional Practice and Communication - The professionalism of IT teams

Your Task 

Working individually in the trimester’s final class, create a slide deck examining the following concepts in the context of a case study to be made available 60 minutes prior to the class:

1. Interpersonal  conflict
2. Team-based performance
3. Stakeholder management

Assessment Description 

Sixty minutes prior to the commencement of Week 12’s class, you will be granted access to a case  study on MyKBS under the Assessments tab. This document will contain all the necessary facts you need to answer the following questions for this assessment. 

Question 1

=> What are the primary causes of your team’s underperformance? (5 marks) 

Question 2

=> Which risks are of greatest relevance? (5 marks) 

Question 3

=> What steps will you take to resolve the conflict with your colleague? (5 marks) 

Question 4

=> How will you repair the relationship with your most critical internal customer? (5 marks) 

Question 5

=> How will you prevent the recurrence of this situation? (5 marks) 

The remaining 15 available marks in this assessment will be awarded for the calibre of the slide deck  as per the criteria on the final page. 

This assessment aims to achieve the following subject learning outcomes:

LO1 Describe the factors of success for IT professionals that align with the expectations of  diverse stakeholders.

LO2 Explain the mitigation of risks associated with ethical, societal, legal, and privacy-related IT  issues.

LO4 Communicate IT-related concepts, problems, solutions, and outcomes to diverse  stakeholders via the use of various communication methods.

Assessment Instructions  

=> Proofread your slides to make certain they are free of errors and inconsistencies. • Your slides must reflect high standards of business professionalism. • This is an open-book assessment. You are free to use any resources of your choice.