Qualifi Level 4 HTM404 Employability and Development in Hospitality Industry Assignment Brief

Assignment Question

Task 1

Evaluate one’s own performance and recommend improvements.
1.1: Evaluate the effectiveness of own performance in relation to the defined objectives.
1.2: Provide recommendations for improvement based on their evaluation.
1.3: Assess how motivational techniques help to assist in improve performance in the hospitality sector.

Assessment Criteria

Evaluate one’s own performance and recommend improvements: Learner can provide an imaginary hotel industry where he is employed and for which he can give some tips to Improve Service Quality at his Hotel.

1.1: Evaluate the effectiveness of own performance in relation to the defined objectives: Learner has to evaluate his own and other employee’s performance which is more important in this industry because employees are the one who has direct interaction with the guest and secondly it is employee of the hotel industry that satisfies its guest and as a manager, learner has to explain the factors that affects employee performance.

1.2: Provide recommendations for improvement based on their evaluation: Learner has to provide the best methods for evaluating hospitality employee performance like Peer evaluation, self-evaluation, 360-degree feedback, Competency on a scale and qualitative evaluation. Based on the aforesaid methods learner can provide recommendations for improvements as a manager.

1.3: Assess how motivational techniques help to assist in improve performance in the hospitality sector: As a manager learner must know factors that can be used to motivate them to do their best or to work hard. Many small and medium sized hospitality companies in hospitality segment in the UK appear to think that financial related rewards are the main factor that can motivate workers to do their best.

Task 2

Develop interpersonal skills to support effective performance in the hospitality industry.
2.1: Demonstrate the use of interpersonal skills in the workplace.
2.2: Review own interpersonal skills to produce a development plan in a hospitality context.

Assessment Criteria

Develop interpersonal skills to support effective performance in the hospitality industry: Learner has to develop skills that he learnt
working in hospitality industry and has to present those skills which he is generally used to viz. multitasking, flexibility, team work, time
management, flexibility etc.

2.1: Demonstrate the use of interpersonal skills in the workplace: Learner can demonstrate this criteria by providing an example (in the form conversation—audio message) or exhibiting his Excellent communication skills that will enhance guest experience as it conveys that you are listening to your guests, valuing their feedback and conveying clear messages. Learner can also demonstrate his written communication skills in the form of sending and receiving emails at his workforce.

2.2: Review own interpersonal skills to produce a development plan in a hospitality context: learner has to produce his developmental plan cum interpersonal skills in the tabular form representing his skill set in the hospitality context.

Task 3 

Understand team and group working.
3.1: Explain the team roles involved in achieving shared goals.
3.2: Explain team dynamics and their importance in successful team working.
3.3: Assess the different ways used to achieve team goals.

Assessment Criteria

Understand team and group working: Learner has to define team working and bring out its importance in hospitality industry. Learner can also share his/her experience in his hospitality organisation where group efforts brought laurels to his team.
3.1: Explain the team roles involved in achieving shared goals: Learner has to present the elements, viz. Goals, Roles, Interpersonal Relationships and Processes for effective teamwork that can help to build and maintain high-performance teams throughout his organization. The five roles involved in achieving shared goals viz. trust, conflict management, commitment, accountability and focusing on results need to be elaborated.

3.2: Explain team dynamics and their importance in successful team working: Learner has to explain a team with good group dynamics which may be constructive and productive, and it may demonstrate mutual understanding and self-corrective behaviour. Learner has to explain Bruce Tuckman’s five-stage development process that most teams follow to become high performing like, forming, storming, norming, performing, and adjourning.

3.3: Assess the different ways used to achieve team goals: As a manager in hotel learner not only hire the right people for the job, Learner has to devise ways to keep them around and build a positive reputation for the business. Learner has to provide some advice on how to hire quality staff and create a long-term team environment.