| Category | Assignment | Subject | Education |
|---|---|---|---|
| University | TAFE New South Wales (TAFE NSW) | Module Title | CHCDIV001 Assignment 1: LA020345 working with diverse people |
a. Explain how you can self-reflect on your own social practices and beliefs on working with culturally diverse people.
When self-reflecting we need to listen and focus when confronted with conflict, this makes it easier to recognise the underlying facts that shape our beliefs and practices. We need to become aware socially and culturally. Educating ourselves wherever possible to improve understanding and address needs of culturally diverse individuals or groups. Need to work toabolish biases, discriminatory practices and prejudgments.
b. What would you do to improve on your ability to enhance social awareness and understanding of different cultures?
List and briefly explain two (2) benefits you see for a practice when it understands that a ‘culturally’ appropriate workplace is beneficial to its success.
Opportunity for personal and professional growth
Having an inclusive and culturally diverse practice can attract individuals that are broad minded professionals who will appreciate all cultures and beliefs. This can be enriching for allowing others to learn about differing perspectives and traditions where prejudices and biases are abandoned.
Inspire creativity and innovation
By having a diverse team this can introduce a variety of viewpoints along with a wider range of personal and professional experience in the industry. This can inspire individuals to be more creative, take on new problem solving skills, and meet customer needs at a higher level of service. By having multiple perspectives and personalities this can be good for thinking outside of the box to solve problems.
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Order Non Plagiarized Assignmenta. Briefly explain why it is important to employ work practices that create a workplace environment that is conducive and safe for all.
It is important to employ workplace safety practices for the workplace as it creates a safe and protected workplace for all workers. This ensures the wellness of both employees and employers in the workplace i.e. management and employees
b. How does being ‘culturally competent’ impact on the success of workplace practices?
Being culturally competent can promote individuals to build understandings between one another and be respectful and open to different cultural perspectives. This can strengthen bonds, and work relationships which in turn promotes better team cooperation. This also canwiden the knowledge of differing cultural beliefs within the community and builds more understanding when dealing with clients.
When reviewing or modifying work practices it needs to completed in consultation with others.
a. Explain how a practice consults with and involves others from diverse cultural backgrounds.
Practices can involve others from diverse cultural backgrounds by starting with recruiting a varied group of individuals. Practices can also work to break gender-based biases i.e. by employing a male administrator, a male nurse or females in management. Then once diminishing these biases the practice could further these individuals training and support them moving forward in their roles.
b. When communicating changes to workplace practices what do you do ensure the communication used shows respect for the cultural diversity of others, for example: co-workers, clients, family.
Delivering changes using clear short simple sentences, speaking slowly and clearly, prioritising the major changes or key points of the change i.e. who it is implicating and the outcomes. Avoid using difficult jargon that individuals may find confusing, implement printed out information with appropriate changes. Allow time for questioning and clarification on the new changes, if necessary, introduce a communication aid.
c. It may be necessary to seek assistance from interpreters or other persons.
In which situation you will consider to get an interpreter. Interpreters should be used in any situation where an individual has immense difficulty communicating English. Once going through all the channels of attempting to effectively communicate with an individual it is important to seek further assistance for that client, you can contact someone who is accredited by the National Accreditation for Translators and Interpreters (NAATI). The need for an interpreter may not also present immediately as some individuals may be able to converse up until a certain level of understanding but then not fully comprehend the rest of what is being communicated, at this point an interpreter should be used.
Effective communication is critical in any business. Recognising cultural diversity when communicating is to know a client's wants or needs or how best to offer care. However communicating effectively with people with whom you do not share a language can be very challenging.
a. Explain what a business would consider when working with people who are from culturally and linguistically diverse background to develop and maintain effective relationships, mutual trust and confidence.
b. From the list (below) of common areas of misunderstanding select two (2) and explain what steps were taken to remove potential language barriers and to make the communication effective.
Provide an example where an issue from your practice/workplace caused conflict across cultures or had the potential to cause conflict.
A situation where conflict could have arose for the practice was when a female of Muslim religion came into the practice and wanted to see a doctor, a staff member was unaware of the cultural beliefs of this woman and the area of care that the woman wanted to discuss with the doctor, she then was booked in with a male doctor. Fortunately, a staff member of the same culture asked the lady what she was seeing the doctor for and realised it was a case where she needed to be seen by a female doctor, she was then booked in and conflict was averted.
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Order Non Plagiarized Assignmenta. If potential misunderstandings occur, what would be the impact on the different cultures?
An individual may use gestures and facial expressions to convey a message not realising that there are different rules of non-verbal communication across different cultures, by doing this the other individual may see this as being rude and disrespectful toward them and their cultural beliefs. However, this could cause conflict and the individual with the cultural beliefs may become more reluctant to workwith or cooperate with the individual providing the message/information. This is why when learning to deal with people of diverse cultural background it is important to have awareness of the culture as well as new meanings and new ways of behaving.
b. What steps could be taken to sensitively resolve differences that reduce any escalation of a situation that would lead to conflict?
Identify the issues that are causing conflict, consider the cultural differences and misunderstandings that have occurred, make an effort to understand and take account of both cultural considerations, address the difficulties with appropriate people, language and manners in accordance with workplace guidelines and seek further assistance if needed.
Health care professionals also reflect the cultural diversity of our society. Under the client healthcare right of 'respect' clients have the right to care in a manner that is respectful to their culture and beliefs, free from discrimination.
The issue of the need to address cultural diversity and cultural awareness has been well recognised in health care settings. Health beliefs, levels of understanding and expectations of treatment outcomes differ according to people’s culture. And therefore it is imperative for staff working in a multicultural environment to develop a high level of cultural sensitivity and awareness in order to successfully interact with diverse client groups. These groups may include emotionally susceptible people and therefore staff members need to develop appropriate communication skills.
Explain three (3) different situations where you have identified and recognised the needs of your patients in care from diverse background and has:
For e.g.: You may choose following situations:
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