Investigating Customer Service in Hilton Hotels and Tesco Supermarket BTEC L3 Unit 14 Assignment 1

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Published: 08 Mar, 2025

Category	Assignment	Subject	Business
University	-	Module Title	BTEC L3 Unit 14 Assignment 1 Brief

Learning Outcomes

Explore how effective customer service contributes to
Investigate the methods used to improve customer service in business

Task 1

You are to create a report that:

Examines the customer service approaches/processes in at least two different businesses, showing how these can help the business meet its customer expectation levels,
Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
Analyses, with examples, how these legislation and regulation impact on customer service
Provides research and an analysis of the methods a selected business can use to improve customer service
Evaluates the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee

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