Investigating Customer Service in Hilton Hotels and Tesco Supermarket BTEC L3 Unit 14 Assignment 1

Learning Outcomes

• Explore how effective customer service contributes to
• Investigate the methods used to improve customer service in business

Task 1

You are to create a report that:

• Examines the customer service approaches/processes in at least two different businesses, showing how these can help the business meet its customer expectation levels,
• Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.
• Analyses, with examples, how these legislation and regulation impact on customer service
• Provides research and an analysis of the methods a selected business can use to improve customer service
• Evaluates the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
• Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee