| Category | Assignment | Subject | Management |
|---|---|---|---|
| University | University of Liverpool | Module Title | Strategic Learning Training and Development |
The fundamental purpose of this take-a-look is to identify ability gaps in XYZ's customer service team in Dubai and create a selected schooling program to fill them. The goal is to enhance the team's job, fill in any ability gaps, and promise constant and high-quality customer happiness. A complete Learning Needs Analysis (LNA) can display where capabilities are missing and help build training plans that fill those holes (Cai et al., 2020).................View More.
1. Introduction
2. Learning Needs Analysis
3. Training Programme Design
4. Delivery
5. Evaluation
6. Conclusion
References
Appendices
Appendix A: Detailed Training Program Outline
Appendix B: Survey Questionnaires
Appendix C: Evaluation Forms
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