Web-Based Hotel Booking System Assignment: Zyphora Suites Case Study for Seamless

Published: 09 Jul, 2025
Category Assignment Subject Computer Science
University Module Title Web-Based System
Academic Year 2025

Web-based System   – Franchise Hotel Booking System

Hotel name –Zyphora Suites – linked to 2 hotels (Grand Zyphora Port Dickson, Grand Zyphora Melaka)

Software Used: PHP, MySQL, Notepad++

Objectives :

  • To improve data accuracy and system reliability by implementing proper validation.
  • To improve the user experience when checking room availability
  • To increase user retention by providing a seamless and trustworthy interface.
  • To improve the accessibility of exclusive member benefits

Requirements:

User Registration: Users must register to book rooms. Guest check-out is also available without an account.

Room Booking: Users can select room types, check availability, and proceed to booking with an option for checking availability and viewing room details.

Payment: Users can choose the option of paying by Touch N Go, Card or E-Wallet or FPX – create a dummy payment page and be able to retrieve the booking confirmation in email, and the booking receipt able to download also sent to the user’s email.

Administrator Panel: The system should have an admin panel to manage room inventory, user accounts, bookings, transactions, and feedback.

Member Features: Registered members get personalised offers, past bookings, rewards, and feedback management.

System Design: The system will be user-friendly, with easy navigation and data validation. It will also have responsive design principles for mobile users.

Data Handling: Ensure data accuracy through proper validation and error handling for booking processes.

Room Availability Suggestions: If no rooms are available for the selected dates, alternative suggestions should be provided.

Security: The system should have a secure backend to handle user data and prevent data loss or breach.

System Features:

Admin Features:

  • Log in and register into the system.
  • Add new staff members.
  • Manage room inventory (add, edit, delete rooms).
  • View and modify user bookings.
  • Add, delete, and update user accounts.
  • View transaction records.
  • Add and manage hotels.
  • Manage member rewards (add, update, delete).
  • View and manage feedback/ratings.
  • Generate revenue reports.
  • Manage live chat enquiries

Member Features:

  • Register and log into the system.
  • Edit personal profile in the personal dashboard
  • Browse available hotels and rooms.
  • Book, edit, or cancel bookings.
  • Make payments for bookings.
  • View past bookings.
  • Update personal preferences.
  • Leave feedback and ratings for hotels.
  • Make live inquiries (possibly a contact feature).
  • Retrieve receipts for bookings.

General Features:

Responsive Design: The system will be mobile-friendly and compatible with various devices (laptops, desktops, and phones).

Data Validation: Real-time validation of user inputs to ensure correct and complete information is submitted before proceeding to the next steps.

Error Prevention: Clear error messages and guides for users to correct any invalid inputs.

Booking Suggestions: When rooms are unavailable for the selected dates, the system should offer alternative dates or room types.

Exclusive Member Benefits: Members will receive exclusive promotions, discounts, and rewards, which will be visible in their dashboard.

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