Unit 14: Investigating Customer Service in Hilton Hotels and Tesco Supermarket BTEC L3 Assignment 1

Assignment Brief

Learning aim(s) (For NQF only)

Explore how effective customer service contributes to
Investigate the methods used to improve customer service in business

Assignment Title

Why is it important to provide excellent customer service?

Vocational Scenario or Context

You have secured a trainee mariager apprenticeship at your local supermarket Your supervisor has told you that they want to focus your time, initially, on the customer service  that the supermarket provides so that by the end of your placement you have demonstrated that can provide customer service to the level that they expect 

Task 1:

You are to create a report that:

Examines the customer service approaches/process in at least two different businesses showing how these can help the business meer its customer expectation levels,

Examine ways that customer service in  a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations.

Analyses, with examples, how these legislation and regulation impact on customer service

Provides research and an analysis on, of, the methods a selected business can use to improve customer service

Evaluates the importance for the selected business of providing excellent customer service and adhering elevant current legislation and regulations.

Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee