Unit 1 Health and Social care Assignment Brief Task 1

Scenario

This is based on your work experience placement, so it is set in the context of a real health, social care, or childcare setting.

The tasks:

Task 1: While on work experience, carry out a specific, observed one-to-one interaction and a specific, observed group interaction, where you demonstrate effective communication skills.

Task 2: Complete a questionnaire to review your communication skills and how effective they were in these specific interactions.

On your work experience placement, carry out an observed one-to-one interaction and an observed group interaction where the observer completes a witness statement commenting on your communication skills. Ensure the observer completes and signs a witness statement for each interaction, which documents the communication skills you used.

When you return to college, you will need to fill in a questionnaire about your communication skills, in which you review how effective they were in the one to one and group interactions.

Tasks/Evidence:

• P4 – Witness statement completed by a supervisor or colleague on work experience, which documents communication skills used in a one-to-one interaction.
• P5 – Witness statement completed by a supervisor or colleague on work experience, which documents communication skills used in a group interaction.
• M3 – report which reviews how effective your communication skills were in your two observed interactions (use the question sheet to help you write your paragraphs). Make sure you give a range of examples and explain your points in some detail. Within this report, you also need to include which theory you practised during your one–to–one or group interaction ( Argyle, Tuckman, SOLER).        

Guidance

M3: Review the effectiveness of the communication skills used during the interactions

Once you have completed your one-to-one and group interactions, you will need to review their effectiveness for M3.

Use the completed questionnaire and your completed employer witness statements to help you write your M3 Report.

Introduction

• What is the report about (use the assessment criteria above)?
• Explain where you are on work placement, the type of setting and the client group
• Explain both the one-to-one and group interactions you took part in (Where was it? What was the activity? For the group interaction, how many people were involved?)
• Remember not to use any names of individuals who took part in either interaction.

One-to-one Interaction

• What went well during the one-to-one interaction? Which skills did you use particularly well and how did they impact the effectiveness of the interactions?
• Skill 1_________________
• Skill 2_________________
• Skill 3_________________
• What did not go so well during this interaction? Which skills did you find difficult to use or might have been a weakness for you? How did this hinder the effectiveness of this interaction?
• Skill 1_________________
• Skill 2_________________
• Skill 3_________________
• How would you use these skills differently to improve the interaction?
• What did you learn about the effectiveness of communication skills during this interaction?   

Group Interaction

• What went well during the group interaction? Which skills did you use particularly well and how did they impact the effectiveness of the interactions?
• Skill 1_________________
• Skill 2_________________
• Skill 3_________________
• What did not go so well during this interaction? Which skills did you find difficult to use or might have been a weakness for you? How did this hinder the effectiveness of this interaction?
• Skill 1_________________
• Skill 2_________________
• Skill 3_________________
• How would you use these skills differently to improve the interaction?
• What did you learn about the effectiveness of communication skills during this interaction?

Conclusion

• Overall, how effective were your interactions? Did you achieve what you wanted to?