HPTG506 - Certificate in Hotel Operations Management Assessment Part One v5 2026 | The Career Academy NZ

HPTG506 - Certificate in Hotel Operation Management - Part One

Read the requirements below and then complete all parts of the assessment. Once completed, save your work as either a Word document or a PDF file. Once you have saved your work click on the Assessment submission link within this topic and upload your completed assessment to your tutor for marking.

Plagiarism

Please remember that presenting work that is not your own (e.g., content copied directly from the course material or websites) is considered plagiarism and is a violation of your student policy. Plagiarised work will not be marked by your tutors and will result in a re-submission or fail. 

Assessment Marking Guidelines

There are three possible outcomes for this assessment: outstanding, satisfactory and resubmit. Please review the marking schedule at the end of this assessment for details on what is required for each question. 

Learning Outcomes 

In this assignment, you will be assessed on the following learning outcomes:

• Explain the different types of policies, what policies should do, and hotel management's main general policy areas. (Refer to: Scope and Nature of Hotel Management) 
• Outline organisational approaches and how they can support a workplace. (Refer to: Organisation of the Workplace)
• Give examples of communication and staff structures that are most effective. (Refer to: Staff Management)
• Identify the main types of control and how they can be used appropriately. (Refer to: Control Systems in Hotels) 

Question 1

Understanding how a hotel operates is essential for anyone pursuing a career in operations management. For this task, you must contact a manager or senior staff member at a local hotel. You may do this in person, by phone, or via email.

Introduce yourself as a student and explain that you are gathering information to better understand hotel operations as part of your course. During your conversation, ask about key policies such as the hotel's customer check- in and check-out process, how customer enquiries are managed, and any other relevant structured procedures covered in your studies.

Please complete the following sections based on the information you gather: 

• Outline the Establishment - Briefly describe the hotel, including its name, location, type, and size (30-50 words). 
• Describe the structured policies the hotel follows for checking guests in and out (80-100 words). Customer Enquiry Management 
• Explain the structured policies used to handle customer enquiries (80-100 words). Other Relevant Structured Policy 
• Identify and explain one other structured policy mentioned during your conversation that relates to topics studied in this course (80-100 words). 

Question 2 

Being aware of various organisational approaches is crucial for effectively supporting your workplace. For each of the following approaches, provide a comprehensive outline and discuss the advantages and disadvantages in 50-100 words each: 

• Mechanistic approach 
• Human relations approach 
• Systems approach Outline of Approach (50-100 Advantages(50-100 words)
• Disadvantages (50-100 words)