BM563 Operations and Service Management CW1 Assignment Brief 2025

BM563 Assignment task:

Imagine you are an operations analyst in a well-known organisation within either the service or manufacturing industry. Your operations manager has assigned you to produce a report recommending improvements to the existing operations management practice within the company. Your mission is to critically evaluate the current practice, explore how digital technology can enhance it, and assess the role of supporting functions in ensuring operational success.

Task Requirements 

1. Briefly provide an overview of the organisation you have chosen and then identify a specific Operations Management Practice you will focus on within that organisation. Also, explain the theories, concepts, and principles underpinning this practice. 
2. Conduct a critical analysis of the chosen operations practice in terms of efficiency. While conducting the analysis, consider the application of alternative operations management techniques - capacity, quality and supply chain management - within that identified practice. 
3. Evaluate the integration of digital technology into that practice of the chosen organisation, including benefits and drawbacks. Also, consider focusing on the potential use of digital technology in supply chain management. 
4. Identify and evaluate the various supporting functions linked to the chosen operations management practice and their contribution to the overall operational success. 
5. From all the above analyses, recommend a range of practical operations management techniques for improving the organisation's success.

learning outcomes of BM563: 

LO1: Appraise the theories, concepts and principles of practice from the area of Operations Management and their application to the service and manufacturing industries. 
LO2: Evaluate the application of alternative Operations Management Techniques – Capacity, Quality and Supply Chain Management. 
LO3: Evaluate the potential use of digital technology for supply chain management. 
LO4: Apply a range of Operations techniques to the management of a business. 
LO5: Evaluate how supporting functions interact with operations and aid their success.