QQI Level 6N4329 Supervisory Management Assessment Brief

6N4329 Assessment Brief

‘A portfolio or collection of work is a collection and/or selection of pieces of work produced by the learner over a period of time that demonstrates achievement of a range of learning outcomes. The collection may be self-generated or may be generated in response to a particular brief or tasks/activities devised by the assessor’

Word Count :  4000 (+/- 10%). Please note if you do go over your word count, deduction will be at tutor discretion, based on the relevance of the information submitted. Please note: the following are not included in your word count: Contents page, Title page,

Bibliography/reference list, Appendices.

General: Your Portfolio of Work will be used to assess the following five Learning Outcomes for this Module:

1. Summarise the duties and responsibilities of a supervisory manager, to include reference to relevant policies and services in the chosen vocational or work environment.
2. Evaluate up-to-date industry standards, guidelines and recommended practices that affect the work environment, to include the purpose and methods of supervision, the staff code of conduct, advantages and disadvantages of inhouse and contract staff, and of membership of professional or trade associations, trade unions and/or a works committee.
3. Describe the precautions necessary to safeguard information and/or records.
4. Describe key steps required to recruit staff, to include pre-planning, methods to source and screen staff, use of an application form to shortlist candidates, and the benefits of a chosen approach.
5. Prepare a departmental budget, to include details of planned spending under a number of headings and of contingency spending.

Guidelines: 

• You are required to compile a Portfolio or Collection of Work based on the Case Study provided
• A Portfolio of work is designed to be carried out without direct supervision; however, the Tutor/Assessor may arrange to review your work in detail periodically, if required.
• You may make use of any approved internet and other resources available to you to assist you in the compilation. However, the compilation should be prepared in your own words and quotes/material used from the work of others must be suitably acknowledged.
• It is important that you demonstrate in your answers that you have studied and understood the course materials and that you apply the relevant theories and concepts.

Based on a case study provided, you are required to complete the requirements below. However, if you wish to study an existing company to work on these requirements, you may be permitted to do so after discussing with your Tutor

Portfolio Case Study 

Irish Hygiene Services Ltd. is a provider of domestic and commercial cleaning services. Their head office is based in Dublin with Branch offices in Limerick, Cork and Galway.

Irish Hygiene Services have appointed a new Quality and Compliance Manager, whose first task is to acquire quality assurance accreditation. In line with this, the Quality and Compliance Manager has delegated responsibilities amongst a team of supervisory managers to ensure that the company’s systems, policies and procedures are compliant, relevant and up-to-date prior to the impending visit from the quality assurance auditor.

As a member of the supervisory management team, you are required to respond to the following requirements and produce your responses in a written format for information of all concerned. You may use plausible fictional details where required to complete your answers.

Requirement 1: 10 Marks 

Examine the main roles, duties and responsibilities of a supervisory manager in the Irish Hygiene Services to include: 5 x 2 marks

(a) The organisational aims and policies for delivery of services to its clients

(b) Personnel management procedures.

(c) Service level agreements

(d) Health and safety issues that need constant supervision

(e) Methods to maintain transparency within your team and ensuring 360 – degree feedback (Approx. 1,000 Words)

Requirement 2: 12 Marks

As part of a standard ‘Job Specification’ for a supervisory manager of Irish HygieneServices, describe/develop the following:

(a) Indicate the aims, objectives and goals of the company in the form of a mission statement.

(b) Give an overview of the five elements of supervisory management

(c) Show the hierarchical organisational chart of Irish Hygiene Services and highlight your position within this organisation  (Approx. 500 Words)

Requirement 3: 9 Marks 

Based on the Irish Hygiene Services Ltd case-study above please respond to the following withyour suggested answers:

(a)  (i) Purpose and methods of supervision most suitable in the given context of services being provided by the Irish Hygiene Services
(ii) develop a suitable staff code of conduct

(b) Discuss the advantages and disadvantages of in – house and contact staff in the context of this Company

(c) Outline the membership benefits of any one of the following for the employees of this company:

• Professional or trade association
• Trade unions
• Works committee  (Approx. 1,000 Words)

Requirement 4: 5 Marks

Describe the methods and precautions required to be built in to safeguard information and records in the Irish Hygiene Services.     (Approx. 500 Words)

Requirement 5:  5 Marks

Describe the key steps required to recruit staff in this Company, separately under each of thefollowing supervisory activities:

• Pre-planning
• Suitable methods to be selected to source and screen staff
• Advantages and disadvantages of using of an application form to shortlist candidates
• Which method to source and screen staff would you recommend to the Management, give reason. (Approx. 500 Words)

Requirement 6:  5 Marks

(a) Devise a departmental budget using the following information and derive the net likely profit before tax. Please include detailed explanatory notes related to fixed costs/variable costs/contingency expenditure and so on in your answer to display your complete understanding of the Budget process:
i. Sales/Earnings €155,000
ii. Employee wages and contributions €72,000
iii. Management wages and contributions €8,000
iv. Premises €10,000
v. Commercial Rates, light and heating €5,000
vi. Cleaning supplies €4,000
vii. Phone and internet charges €2,400
viii. Stationery and post €2,000
ix. Uniforms €900
x, Motor expenses €6,000
xi. Travel expenses €3,000
xii. Advertising and promotion €4,000
xiii. Legal and professional €1,500
xiv. Insurance €1,200
xv. Contingency for unplanned expenditure at 10% (Approx. 500 Words)

The layout of the Portfolio should follow the sequence below: 

• Introduction – to include how you have planned to compile your Portfolio Assignment.
• Separate detailed discussion on each of the 6 Requirements above, with appropriate headings/sub-headings.
• Your Conclusion to indicate the process followed in compiling the Portfolio Assignment and learning achieved.
• Bibliography/Reference List.
• Appendices if any.

Tutor’s Instructions for Assessing the Portfolios

1. You are required to compile a Portfolio or Collection of Work, over a period of four weeks, to showcase your understanding of various aspects of supervisory management in the workplace.
2. A Portfolio of work is designed to be carried out without direct supervision; however, you are required to discuss the progress of your Portfolio and the relevance of its contents periodically with your tutor.
3. You may make use of any approved internet and other resources available to you to assist you in the compilation. However, the compilation should be prepared in your own words and quotes/material used from the work of others must be suitably acknowledged.
4. The Tutor/Assessor may arrange to review your work in detail periodically, if required.
5. The Portfolio Assessment Cover Sheet must be completed by you and is required to be submitted along with your Portfolio.

Academic Integrity Guidance

Please ensure that you attempt to provide both in text citation/referencing and a bibliography/ reference list at the end of each assignment.  The type of referencing used by The Open College is Harvard Referencing style.

For your convenience, there is a quick Harvard Referencing Guide at the bottom of the course moodle page which provides examples. You may reference the course learning material (units) and other sources such as books, websites and journal articles. Each requirement (section) within your assignment should have approximately two references to show that you have an informed opinion.

Please avoid ‘copying and pasting’ large amounts of text from various sources and using this for assignment content. Direct quotes once referenced and paraphrasing again with appropriate referencing is acceptable.

Please also avoid the use of artificial intelligence to generate assignment content as each assignment needs to be written by you as the student expressing your own opinion and providing your own examples.