NPA Pharmacy technician course Book 1 Person-centred care Assignment

NPA Pharmacy technician course Book 1 Person-centred care Assignment

Section 1 – short answer questions

Important – please read!

• You must answer ALL the questions.
• Please ensure that you answer questions in your own words.
• We recommend that you include a list of references used to complete the assessment. You can either include references in each answer, or include a complete list at the end. 
• Your answers must NOT contain any details that could identify any patients.

1.Consent 

a.Briefly describe the TWO different types of consent referred to in the GPhC’s In practice: Guidance on consent. 

b.Explain why consent is important in pharmacy. Give at least FOUR points in your answer.

c.Provide ONE example of when you have obtained consent from a patient in your pharmacy (do not provide any details that could identify the patient).

d.List the FIVE conditions that must be met for consent to be valid.

2.Involving, supporting and enabling others 

a.Explain why it is important to involve, support and enable others. Your answer should make specific reference to Standard 2 of the GPhC Standards for pharmacy professionals.

b.Copy and complete the table below, by describing an example of each scenario from your practice. If possible, use examples of what you have done, but if you have had no such direct experience yet, you can describe scenarios in your pharmacy that you have observed. You must not include any patient or staff names in your answer.

3.Listening and obtaining information 

a.Give ONE example of an occasion in the pharmacy when you used your communication skills to obtain information from a patient, and ONE example of when you used your communication skills to obtain information from another healthcare professional. 
b.Explain the importance of listening and understanding in the pharmacy, and give ONE example of when you used listening and understanding skills in your pharmacy. 
Remember, do not name any individuals in your answers; you should refer to people by their role/status (eg ‘patient’).

4.Giving information and advice

a.As a pharmacy technician, you will need to communicate information to a range of people. Give THREE examples of people that you may need to give information to. You should refer to people by their role/status (eg ‘patients’) – do not name specific individuals.
b.Why might you sometimes need to adapt information depending on the person receiving it? Your answer should include an example of when you might need to adapt information, and how you might adapt the information.

5.Pharmacy technicians have responsibilities in relation to communication, which come from legal, professional and organisational sources. 
a.Copy the table below and then complete it by placing each of the following into the correct column.

• A pharmacy’s own policies
• A pharmacy’s own SOPs
• GDPR
• The PSNI’s Code of ethics
• The Care Act 2014
• The Equality Act 2010
• The GPhC’s Standards for pharmacy professionals

b.Students in Northern Ireland:

Summarise what Principle 4 of the PSNI’s Code of ethics says with regard to communication.

All other students:
Summarise what Standard 3 of the GPhC’s Standards for pharmacy professionals says with regard to communication

c.Briefly explain how SOPs can be used as a means of communication within a pharmacy.

6.Briefly describe how each of the following techniques/features are used in the pharmacy to provide a suitable environment for open and confidential discussions:
a.Taking the person to a quiet area
b.Promoting confidentiality and respecting privacy

7.    Patients and customers are all different, and each can present their own individual challenges to effective communication in a pharmacy. 
a.The table below lists five different categories of individual barriers to communication. Copy the table and then complete it by adding the following examples of potential communication barriers to the appropriate row.

• ADHD
• Doesn’t speak English
• Dyslexia
• Family tradition of using non-Western medicine
• Hearing impairment
• Lack of formal education
• Speaks English as a second language
• Visual impairment

b.For the following THREE patients, explain:

(i)what additional barriers to communication in the pharmacy may arise
(ii)how you might overcome these barriers:

• a patient with dyslexia
• a patient with a hearing impairment
• a patient who does not speak fluent English

Describe at least THREE different sources of support/services available to enable patients that will enhance and improve communication in the pharmacy. You must have at least ONE example of support/service within your pharmacy (consider the Accessible Information Standard) and at least ONE example of an external organisation, such as a charity (please ensure the name and weblink are provided).

9.The table below lists five principles of person-centred care. Copy and complete the table by adding in:

• a brief description in your own words of what you think each principle means
• an example of how each principle is applied in your pharmacy 

Section 2 – safeguarding resource

The staff in your team will soon be completing mandatory training on the important subject of safeguarding. Your manager has asked you to produce a booklet/leaflet entitled The role and responsibilities of the pharmacy technician in relation to safeguarding individuals. They require you to cover all of the following in your booklet/leaflet: 

1.Give the Care Act statutory guidance and Working Together to Safeguard Children 2018 definitions of safeguarding. 
2.Outline what whistleblowing is and how it relates to safeguarding.
3.Explain how a pharmacy professional’s duty of care contributes to the safeguarding of individuals. 
4.Explain how to recognise safeguarding concerns. You should include at least FOUR examples of signs, symptoms and behaviours that may alert you to a safeguarding issue.
5.Describe in detail, the process in your pharmacy for dealing with a safeguarding concern. You should include the whole process, including your role as a pharmacy technician and the roles of others within your pharmacy, and any other organisations which are involved.
6.Outline what training on safeguarding a pharmacy technician in England and Wales must undertake.