| Category | Assignment | Subject | Management |
|---|---|---|---|
| University | BPP Business School | Module Title | Management Essentials |
| Word Count | 5000 Words |
|---|---|
| Assessment Type | Summative Assessment |
| Assessment Title | Coursework 2 |
This module is assessed through one graded element worth 100%. You must achieve at least 50% to pass the module. For this assignment, you will produce a Business Consultancy Report based on Tata Consultancy Services (TCS), written in an academic style.
TCS is an IT services, consulting and business solutions organisation that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years.
Its consulting-led, cognitive-powered portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognised as a benchmark of excellence in software development.
A part of the Tata group, India’s largest multinational business group, TCS has over 614,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India.
TCS’s proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Acting as a Business Consultant, you are required to produce a business report for the senior management team at Tata Consultancy Services (TCS) by utilising the techniques and concepts you have covered in the module.
You are to critically evaluate the current management practices at TCS and recommend changes based on your evaluation that TCS must implement to improve its success in the technology industry.
The report must cover the following sections:
Define leadership and management, and provide an overview of the purpose of your report, including an indication of the contents.
Support your arguments with reference to appropriate academic literature, case study materials and your independent research.
Critically evaluate the potential impact of the emotional intelligence of TCS’s Managers in promoting high levels of employee engagement and organisational performance.
Your analysis needs to include the following:
Support your arguments with reference to appropriate academic literature, case study materials and your independent research.
Critically assess any 2 of the following management competencies using relevant models/frameworks to propose recommendations for developing and nurturing these skills among current and future managers at TCS to improve its success in the technology industry.
i.Managing Resilience
ii. Managing Stakeholder Relationships
iii. Managing Conflict and Negotiation
iv. Managing Teams
Support your arguments with reference to appropriate academic literature, case study materials and your independent research.
Provide a conclusion that summarises your recommended changes that TCS must implement to improve its success in the technology industry.
Your report structure should include the following sections:
Word count: 5000 words
Word count – only applies to the main body (shown in bold); i.e., cover page, table of contents, list of abbreviations, references, assessment self-evaluation, and appendix are not part of the 5000-word count.
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Assessment Task |
Module Topic |
Marks |
Suggested Word Count |
Module LOs |
|
Task 1 - Management Practice |
Module Overview and Introduction (Topic 0) |
20 |
1000 |
LO1 – Critically assess management practice within organisations. |
|
Task 2 – Analysis of Business Challenges |
Managing Yourself - Creativity (Topic 1) Managing Yourself - Decision-Making (Topic 2) |
20 |
1000 |
L02 – Apply your understanding of management principles in relation to key business challenges. |
|
Task 3 - Critical evaluation of the impact of Management Behaviours on Employee Engagement and Organisational Performance |
Managing Yourself - Emotional Intelligence (Topic 3) |
20 |
1000 |
L03 – Critically evaluate how management behaviours can promote organisational success. |
|
Task 4 – Management Competencies Development |
Managing Yourself - Resilience (Topic 4) Managing Relationships - Stakeholders (Topic 5) Managing Relationships- Conflict and Negotiation (Topic 6) Managing Teams - Teamwork (Topic 7) |
30 |
1500 |
L04 – Defend skills required to be an effective manager in a given business context. |
|
Presentation and Structure Introduction Conclusion |
See Marking Guide in Section 3 |
10 |
250 250 |
|
|
|
|
100 |
5000 |
|
The assignment is marked out of 100 and counts towards 100% of your module mark. The following table shows the tasks, marks and marking rubric:
|
Assignment tasks |
Distinction (70-100%) |
Merit (60-69%) |
Pass (50-59%) |
Low Fail (40-49%) |
Fail (0-39%) |
|
Introduction (marked as part of Presentation & Structure) |
Guidelines · A clear overview of the purpose of the business report and what readers can expect to read in this report. · A definition of leadership and management using concepts discussed in the module or any other relevant theoretical models and concepts. · Any relevant references. |
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Excellent definition of |
Good definition of |
Satisfactory definition of |
Limited definition of |
Inadequate or no definition |
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leadership and |
leadership and |
leadership and |
leadership and |
of leadership and |
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management and an |
management and a good |
management and an |
management and a limited |
management and an |
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excellent overview of |
overview of the purpose of |
adequate overview of the |
overview of the purpose of |
inadequate or no overview |
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|
the purpose of the |
the business report and its |
purpose of the business |
the business report and its |
of the purpose of the |
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business report and |
contents. |
report and its contents. |
contents. |
business report and its |
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its contents. |
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contents. |
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Highly credible references and/or sources used to back |
Appropriate references and/or sources used to back up information provided. |
Satisfactory references and/or sources used to back up information provided. |
Limited references and/or sources used to back up information provided. |
Inadequate or no references and / or sources used to backup information provided. |
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up information |
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provided. |
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Task 1 - Management Practices (20 Marks) |
Guidelines · A discussion of an organisation’s style of management, mission, and values. · A critical assessment of whether the mission, values, and style of management support each other · Please note that this task can have several different answers, but students should justify the answers and support their statements with relevant academic references. |
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Excellent knowledge and understanding of the management practice, mission, and values with reference to the organisation. Excellent identification of the extent to which the student believes whether the organisation’s style of management practice, mission and values are aligned evidenced with very clear examples. Student is clearly using the evidence- based theories and concepts presented in the module and is applying them to the case study. Discussion is supported by strong evidence from academic literature; aspects of the case |
Good knowledge and understanding of the management practice, mission, and values with reference to the organisation. Clear identification of the extent to which the student believes that the organisation’s style of management practice, mission and values are aligned evidenced with clear examples. Student is using the evidence-based theories and concepts presented in the module and is applying them to the case study. Discussion is supported by good evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(12-13 marks) |
Satisfactory knowledge and understanding of the management practice, mission, and values with reference to the organisation. Some identification of the extent to which the student believes that the organisation’s style of management practice, mission and values are aligned evidenced with adequate examples. Student has made some attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is supported by some evidence from academic literature; some aspects of the case study provided on the Hub and/or an element of the student’s independent research. (10-11 marks) |
Limited understanding of the management practice, mission, and values with reference to the organisation.
Limited identification of the extent to which the student believes that organisation’s style of management practice, mission and value are aligned evidenced with examples. Student has made a limited attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is supported by limited evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(8-9 marks) |
Weak or no knowledge and understanding of the management practice, mission, and values with reference to the organisation. Weak or no identification of the extent to which the student believes that organisation’s style of management practice, mission and value are aligned evidenced with examples. Student has made no attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is not supported by any evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(0-7 marks) |
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study provided on the Hub and/or the student’s independent research.
(14-20 marks) |
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Task 2 – Analysis of Business Challenges (20 Marks) |
Guidelines · A discussion on 2 key challenges the organisation is encountering in the current environment. · A discussion of how the current management competency of Creativity and Innovation would resolve the business challenges identified. · A discussion of what improvements are needed in the current management competency of Decision-Making in order to mitigate to the organisation’s business challenges identified. Please note that this task can have a number of different answers, but students should justify the answers and support their statements with relevant academic references. |
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Excellent understanding of how management is practiced at the organisation to deal with the challenges identified.
Excellent understanding of how the management competency of creativity enable the managers at the organisation to deal with their business challenges.
Excellent critical evaluation of what improvements are needed in the management competency of decision-making to enable the organisation to deal with their business challenges. |
Good understanding of how management is practiced at the organisation to deal with the challenges identified.
Good understanding of how the management competency of creativity enable the managers at the organisation to deal with their business challenges.
Good critical evaluation of what improvements are needed in the management competency of decision-making to enable the organisation to deal with their business challenges. Student is using the evidence-based theories and concepts presented in the module and is applying them to the case study. Discussion is supported by evidence from academic literature; aspects of the |
Satisfactory understanding of how management is practiced at the organisation to deal with the challenges identified. Satisfactory understanding of how the management competency of creativity enable the managers at the organisation to deal with their business challenges. Satisfactory critical evaluation of what improvements are needed in the management competency of decision- making to enable the organisation to deal with their business challenges. Student has made some attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. |
Limited understanding of how management is practiced at the organisation to deal with the challenges identified.
Limited understanding of how the management competency of creativity enable the managers at the organisation to deal with their business challenges.
Limited critical evaluation of what improvements are needed in the management competency of decision-making to enable the organisation to deal with their business challenges. Student has made limited attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. |
No understanding of how management is practiced at the organisation to deal with the challenges identified.
Weak or no understanding of how the management competency of creativity enable the managers at the organisation to deal with their business challenges.
Weak or no critical evaluation of what improvements are needed in the management competency of decision- making to enable the organisation to deal with their business challenges. Student has made no attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is not supported by any evidence from academic literature; |
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Student is clearly using the evidence- based theories and concepts presented in the module and is applying them to the case study. Discussion is supported by strong evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(14-20 marks) |
case study provided on the Hub and/or the student’s independent research.
(12-13 marks) |
Discussion is supported by some evidence from academic literature; some aspects of the case study provided on the Hub and/or an element of the student’s independent research. (10-11 marks) |
Discussion is supported by limited evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(8-9 marks) |
aspects of the case study provided on the Hub and/or the student’s independent research.
(0-7 marks) |
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Task 3 - Critical evaluation of the impact of Management Behaviours on Employee Engagement and Organisational Performance (20 Marks) |
Guidelines · A critical evaluation of the extent to which the emotional intelligence of the organisation’s managers influences employee engagement. · A critical evaluation of the extent to which the emotional intelligence of the organisation’s managers influences organisational performance. Please note that this task can have several different answers, but students should justify the answers and support their statements with relevant academic references. |
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Excellent critical evaluation of the extent to which the organisations managers’ emotional intelligence can promote high levels of employee engagement and organisational performance.
Excellent recognition of the potential positive impact of emotional intelligence on management practice as well as the potential negative impact of a lack of emotional intelligence.
Student is clearly using the evidence- based theories and concepts presented in the module and is |
Good critical evaluation of the extent to which the organisations managers’ emotional intelligence can promote high levels of employee engagement and organisational performance.
Good recognition of the potential positive impact of emotional intelligence on management practice as well as the potential negative impact of a lack of emotional intelligence.
Student is using the evidence-based theories and concepts presented in the module and is applying them to the case study.
Discussion is supported by good evidence from academic literature; aspects of the case study provided on the Hub |
Satisfactory critical evaluation of the extent to which the organisations managers’ emotional intelligence can promote high levels of employee engagement and organisational performance. Satisfactory recognition of the potential positive impact of emotional intelligence on management practice as well as the potential negative impact of a lack of emotional intelligence.
Student has made some attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study.
Discussion is supported by some evidence from academic literature; some aspects of the case |
Limited critical evaluation of the extent to which the organisations managers’ emotional intelligence can promote high levels of employee engagement and organisational performance.
Limited recognition of the potential positive impact of emotional intelligence on management practice as well as the potential negative impact of a lack of emotional intelligence.
Student has made little attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study.
Discussion is supported by limited evidence from academic literature; aspects of the case study provided on the Hub |
Weak or no critical evaluation of the extent to which the organisations managers’ emotional intelligence can promote high levels of employee engagement and organisational performance. Weak or no recognition of the potential positive impact of emotional intelligence on management practice as well as the potential negative impact of a lack of emotional intelligence.
Student has made no attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study.
Discussion is not supported by evidence from academic literature; aspects of the case study provided on the |
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applying them to the case study.
Discussion is supported by strong evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(14-20 marks) |
and/or the student’s independent research.
(12-13 marks) |
study provided on the Hub and/or an element of the student’s independent research.
(10-11 marks) |
and/or the student’s independent research.
(8-9 marks) |
Hub and/or the student’s independent research.
(0-7 marks) |
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Task 4 - Management competencies development (30 marks) |
Guidelines · A critical assessment and recommendations of what is needed in 2 of the following management competencies for the organisation to keep its continued success in the technology industry: o Managing Resilience o Managing Stakeholder Relationships o Managing Conflict and Negotiation o Managing Teamwork · Please note that this task can have several different answers, but students should justify the answers and support their statements with relevant academic references. |
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Excellent critical assessment and what developments are needed in 2 of the following management competencies which will enable the organisation to keep its continued success in the technology industry: · Resilience · Stakeholder Relationships · Conflict and Negotiation · Managing Teams
Student is clearly using the evidence- based theories and concepts presented in the module and is applying them to the case study. |
Good critical assessment and what developments are needed in 2 of the following management competencies which will enable the organisation to keep its continued success in the technology industry: · Resilience · Stakeholder Relationships · Conflict and Negotiation · Managing Teams
Student is using the evidence-based theories and concepts presented in the module and is applying them to the case study.
Discussion is supported by good evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research. |
Satisfactory critical assessment and what developments are needed in 2 of the following management competencies which will enable the organisation to keep its continued success in the technology industry: · Resilience · Stakeholder Relationships · Conflict and Negotiation · Managing Teams
Student has made some attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study. Discussion is supported by some evidence from academic literature; some aspects of the case study provided on the Hub and/or an element of |
Limited critical assessment and what developments are needed in 2 of the following management competencies which will enable the organisation to keep its continued success in the technology industry: · Resilience · Stakeholder Relationships · Conflict and Negotiation · Managing Teams
Student has made little attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study.
Discussion is supported by limited evidence from academic literature; aspects of the case study provided on the Hub |
Weak or no critical assessment and what developments are needed in 2 of the following management competencies which will enable the organisation to keep its continued success in the technology industry: · Resilience · Stakeholder Relationships · Conflict and Negotiation · Managing Teams
Student has made no attempt to use the evidence-based theories and concepts presented in the module and apply them to the case study.
Discussion is not supported by any evidence from academic literature; aspects of the case study provided on the Hub |
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Discussion is supported by strong evidence from academic literature; aspects of the case study provided on the Hub and/or the student’s independent research.
(21-30 Marks) |
(18-20 marks) |
the student’s independent research. (15-17 marks) |
and/or the student’s independent research. (12-14 marks) |
and/or the student’s independent research. (0-11 marks) |
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Conclusion (marked as part of Presentation & Structure) |
Guidelines · A summarisation of the recommended changes from the student’s critical evaluation in the report that the organisation needs to implement in order to maintain its success in the technology industry. |
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Excellent conclusion of the student’s summation of recommended changes that the organisation needs to implement in order to maintain its success in the technology industry. |
Good conclusion of the student’s summation of recommended changes that the organisation needs to implement in order to maintain its success in the technology industry. |
Satisfactory conclusion of the student’s summation of recommended changes that the organisation needs to implement in order to maintain its success in the technology industry. |
Limited conclusion of the student’s summation of recommended changes that the organisation needs to implement in order to maintain its success in the technology industry. |
No conclusion of the student’s summation of recommended changes that the organisation needs to implement in order to maintain its success in the technology industry. |
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Presentation and Referencing (10 marks) *This includes Introduction and Conclusion. |
Guidelines: · Structure is in line with the given structure. · Give a professional appearance with consistent formatting. · Spelling and grammar are correct. · Each page has page number in the Footer. · Any tables or figures are correctly labelled. · Tables and figures do not cross boundaries, unless necessary. · Sources are cited in the text and in the list of references. · Harvard style for referencing and in-body citations has been used. |
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Presentation: The overall presentation of the report is highly professional and has outstanding structured layout. It adopts a consistent approach to headings, tables, and graphs. Referencing: All sources are cited correctly alongside an extensive set of references presented in accordance with Harvard Reference System in alphabetical order. There is very clear evidence of extensive independent reading and research. (7-10 marks) |
Presentation: The overall presentation of the report is professional and has a good, structured layout. It adopts a reasonably consistent approach to headings, tables, and graphs.
Referencing: Most of the sources are cited correctly alongside a complete set of references presented in accordance with Harvard Reference System in alphabetical order. There is clear evidence of a broad range of independent reading and research. (6 marks) |
Presentation: The overall presentation of the report is satisfactory and has an adequate structured layout. It adopts an adequate approach to heading, tables, and graphs. Referencing: Some of the sources are cited correctly alongside an adequate set of references presented in accordance with Harvard Reference System in alphabetical order. There is some evidence of independent reading and research. (5 marks) |
Presentation: The overall presentation and structure of the report is inadequate. There are some inconsistencies in the approach to headings, tables, and graphs.
Referencing: Limited sources are cited correctly alongside appropriate references. Many are irrelevant; incorrectly formatted of given the appearance that there has been limited evidence of independent reading and research.
(4 marks) |
Presentation: The overall presentation of the report is weak. There are many inconsistencies or none in the approach to headings, tables, and graphs.
Referencing: No sources are cited correctly alongside appropriate references. All are irrelevant; incorrectly formatted of given the appearance that they have simply been copied from another source without having been accessed by the student. (0-3 marks) |
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