HSC Level 2/3 Unit 12 Care Worker Responsibilities and Ways of Working Assignment Questions

Unit 012 – Care Worker Responsibilities and Ways of Working

This unit will support you to develop your knowledge and understanding of your agreed ways of working and working relationships in care settings. At completion, you should be able to know and understand the working ways that are agreed upon with your employer and others.

Remember

This is your award; you need to write in the first person ‘I” and relate your answers to your workplace policies, where possible. You need to give examples of your own working practice throughout.

You need to write in full sentences and paragraphs – do not use lists, bullet points, or subheadings.

Please use the attached document on command words to guide your answers.

Learning Outcome One: Understand Agreed Ways of Working

Question 1 (LO1.1):

• Explain why it is important that you work within the agreed scope of your role, responsibilities, and training.

Question 2 (LO1.2):

• Define the term ‘delegated healthcare task’.

Question 3 (LO1.3/1.4):

• Explain who may delegate a healthcare task and explain why they may be delegated.

Question 4 (1.5):

• Explain your role in quality assurance processes and promoting positive experiences for individuals accessing care.

Learning Outcome Two: Understand Working Relationships in Care

Question 5 (LO2.1/2.2):

• Explain how a working relationship is different from a personal relationship and describe the different working relationships within your workplace.

Question 6 (2.3/2.4):

• Explain why it is important that you work in partnership with others and describe the different skills and approaches you use when working in partnership with others.

Question 7 (LO2.5):

• Describe how and when you would access support and advice about:

Partnership working

Resolving conflicts in relationships and partnerships

Guidance

Delegated Healthcare Tasks:

Delegated healthcare tasks: is a health intervention or activity, usually of a clinical nature, that a registered healthcare professional delegates to a paid care worker. It is recognised that not all care and support workers will have healthcare tasks delegated to them. However, you must develop an understanding of what these are and the requirements around them. This is to help prepare you for potential delegated responsibility in the future. Delegated healthcare tasks may include, but are not limited to, supporting:

• Skin integrity and wound healing by changing dressings
• A person’s nutrition using percutaneous endoscopic gastronomy (PEG)
• A person to manage their diabetes through insulin administration and monitoring

Quality Assurance Processes:

This will include your own role, understanding and accountability with internal governance and processes used such as assurance and auditing procedures.

Working Relationships:

Consider the following groups of people you have working relationships with:

• Individuals accessing care and support services
• The friends, family and loved ones of those accessing care and support services
• Peers and team members
• Other colleagues (paid and volunteers) within the organisation
• Managers and senior management
• Paid workers and volunteers from other organisations and teams