Conflict Management Assignment Brief - Conflict in groups/organisations -Mediation and reflection

30%

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Authorship statement:

I confirm that all work included in this in this assessment, except where referenced, is my own. All sources of information have been acknowledged by referencing.

Types and Causes of Conflict: 

• Outline the types of conflict that occurs in groups and organisations, for example the workplace.
• Identify the causes of conflict in the workplace, giving an example of a situation when conflict has arisen. What lead to the conflict?

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Function and Expression of Conflict in Groups and Organisations:

• Investigate both the positive and negative function of conflict in groups and organisations giving examples.
• Research and explain 5 forms of expression of conflict in group and organisational life.
• Reflect on the possible personal actions and reactions to conflict.

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Discuss the role, function and styles of mediation and negotiation in managing conflict.

Demonstrate skills of conflict management in organisational life.

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Role Play - Demonstrate skills and style of Negotiation

Indicate position                 1 mark                  

Debate interests                 1.5 marks

Discuss possible solutions 2 marks

Agree solution                    1 mark

Clarify solution                   0.5 mark

Style adopted                     1 mark

Approach adopted              1 mark

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Role Play - Demonstrate skills and style of Mediation

Opening                    1.5 marks 

Acknowledging         1 mark  

Paraphrasing            1 mark

Reframing                 1 mark

Summarising            1.5 marks

Style adopted           1 mark

Approach adopted    1 mark

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Reflecting on the skills used in mediation which two skills do you consider to be the most important in the process.

Discuss if negotiation and/or mediation were the right processes to use for the type of organisational conflict in the role play.

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