5N0609 Communication Assignment Part 1 – Portfolio : Part 2—Skills Demonstration

Part 1 – Portfolio 50%

a) Report 30%
b) Memorandum or Agenda 10% c) Letter 5%
d) Internet & Email 5%

Part 2—Skills Demonstration 50%

a) Oral Presentation Skills 40%
b) Poster 10%

a) Report (30 marks) 2000 words (+/- 10%)

You are required to write an assignment on a healthcare related topic. Suggested topics include: “Communication strategies used in healthcare in relation to a specific illness/condition”

“New communication technologies: How have these influenced communications in Healthcare?”

Note: It can be on any healthcare topic above; they are just suggestions.

You should follow the guidelines below:

The assignment must be presented formally, word processed, spelling and grammar checked and content structured appropriately. Format:

Introduction

1) Introduction & Definition of topic – illness/condition/technology etc., (3 Marks)

Body

2) Discuss communication methods generally e.g., – (4 Marks)

Verbal….tone, pitch etc., non-verbal….gestures, facial expression etc.

3) Describe how the illness/condition/technology impacts on Communication in Healthcare generally, include statistics (4 Marks)

4) Describe how the illness/condition/technology affects the individual’s ability to communicate-(6 Marks) Negatively – Inability to communicate, speak….Inability to use gestures….etc., Positively – E.g. technology assists with ability to communicate

5) Discuss the HCA’s role in facilitating communication, consider the various difficulties: (4 Marks) e.g. Anomia, Aphasia, Dementia, Sight/hearing Impairment, use of technology etc., Consider the Environmental and Social Aspect when choosing communication methods and activities.

6) Discuss 2 recommendations to improve communication within your workplace (4 Marks)

b) 

You are required to prepare a either a Memorandum or Agenda (See below)
The Memorandum should inform staff of the next healthcare meeting and purpose of meeting. Writing a Memo

1. Establish the purpose of your memo: Identify the main purpose of the memo. In other words, what’s your reason for writing it? This will be your subject and opening sentence.
2. Decide the audience for your memo: Ask yourself, do you really need to send it to all the employees in a particular department, or just HCA’s? Generally it should start like this:

To: (the people you’re sending it to)
From: (your name and job title)
Subject: (the reason you’re writing the memo)
Date: (including day, month and year)

c) Letter 

You are required to submit a formal letter of inquiry to obtain information about a residential care facility. Notes: The letter must be presented formally, word-processed, spelling and grammar checked and content structured appropriately.

d) Email & Internet 
You are required to send an email to the Healthcare Tutor. The email should be formal and at least 200 words. The content of the email should relate to the healthcare area.

• Content Examples: Perhaps you have a query relating to your work placement or continuing onto Level 6, include relevant questions.
• You should also include a relevant attachment that you have sourced from the internet. The attachment should complement the contents of the email.

Guidelines: Formal format, subject line, relevant contact details, good use of the English language, spelling and punctuation correctly used, effective layout.